We don’t ever want any of our members to miss out on their cash back!
If it has been more than a few days since you reached the $10 threshold, and you have not received your cash back, we may be having trouble connecting with your card network to issue the credit.
In this case, you can either:
- Try linking an American Express® or Mastercard® debit/credit card to your account. Adding additional cards allow us to try issuing cash back with different card networks.
- Another option: try dining again at a T‑Mobile Dining Rewards restaurant to allow us to connect to your card network again.
Either of these actions should trigger the connection and your cash back should be issued within a few days.
If you have not received your cash back, please submit a missing rewards form.
If we are unable to issue cash back to you for any reason, an electronic reward card for your cash back amount will be emailed to the email address associated with your T‑Mobile Dining Rewards account from our third-party provider.